Shipping Policy for SVS Collections

1. Order Processing Time

• All orders are typically processed and dispatched within 1 to 3 business days following successful payment verification.
• Orders placed on weekends (Saturday–Sunday) or recognized public holidays will be processed on the next available business day.
• During peak festive seasons, promotional sales, or unexpected high-volume periods, processing may take an additional 1–2 business days.
• Every item undergoes quality inspection and packaging prior to dispatch.

2. Shipping Coverage & Delivery Estimates

We ship nationwide across all serviceable pin codes in India through trusted domestic courier partners.

3. Shipping Charges

• Standard Shipping: Applicable shipping rates are calculated based on weight, volume, and destination pin code, and are displayed during the checkout process before payment confirmation.
• Free Delivery: Free standard delivery applies to all prepaid orders exceeding ₹999 (or as indicated during ongoing promotional events).
• Cash on Delivery (COD): If available for your pin code, an additional nominal handling fee may apply at checkout.

4. Shipment Tracking

• As soon as your package is dispatched, a shipping confirmation will be sent to your registered email address and mobile number (via SMS/WhatsApp).
• The message will include your courier partner name and an active tracking link/Air Waybill (AWB) number so you can track your package in real time.

5. Delivery Attempts & Address Accuracy

• Courier partners will attempt delivery up to 2 to 3 times at the designated address before returning the package to our warehouse.
• Customers must ensure that complete shipping details (including flat/house number, street address, landmark, valid pin code, and active mobile number) are entered accurately at checkout.
• SVS Collections cannot be held responsible for failed deliveries or re-shipping costs resulting from inaccurate or incomplete address entries.

6. Delays & Unforeseen Circumstances

While we strive to meet all estimated delivery dates, shipments may occasionally experience delays beyond our direct control due to:

• Extreme weather conditions or natural disruptions
• National/regional public holidays or local transport strikes
• Remote connectivity or regional logistics disruptions

In such instances, our team will coordinate with the courier partner to expedite clearance and delivery.

7. Damaged, Tampered, or Missing Shipments

• Damaged/Tampered Packaging: If the parcel arrives tampered with or physically damaged, please refuse delivery or record an unboxing video as proof and capture clear photographs immediately.
• Reporting Window: Report any transit damage, wrong product, or missing items to our support team within 48 hours of receiving the order.
• Lost Shipments: If a parcel is marked delivered but not received, or remains stalled in transit for more than 10 business days, alert our team immediately to initiate an investigation with the courier provider.