Privacy Policy

1. Information We Collect

We collect information that identifies, relates to, or can be used to contact you directly:

• Personal Identifiers: Name, shipping address, billing address, email address, and phone number.
• Order & Transaction Data: Items purchased, order history, transaction dates, and delivery preferences. (Note: Payment card details are processed directly by our authorized, PCI-DSS compliant third-party payment gateways; we do not store full credit/debit card numbers on our servers).
• Verification Proof: Photos or continuous unboxing video recordings submitted during transit damage claims or customer support inquiries.
• Technical & Usage Data: IP address, browser type, operating system, device identifiers, pages viewed, and access timestamps collected automatically via standard cookies and secure server logs.

2. How We Use Your Information

We process your personal information for specific business and operational purposes:

• Order Fulfillment: Processing orders, generating invoices, coordinating express dispatch, and sending delivery updates.
• Damage Claims & Returns: Reviewing eligibility and processing replacements or refunds under our Return & Replacement Policy.
• Customer Support: Responding to inquiries, resolving order concerns, and assisting with size or fabric guidance.
• Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent transactions or unauthorized access.
• Marketing Communications: Sending collection catalogs, festive offers, or promotional updates (only if you have opted in; you can opt out at any time).

3. Sharing and Disclosure of Information

We do not sell, rent, trade, or distribute your personal data. We only share information with third parties in the following strictly necessary operational scenarios:

• Logistics & Delivery Partners: Trusted domestic courier partners (e.g., Delhivery, Blue Dart, Shiprocket) to deliver your parcels and provide live tracking.
• Payment Processors: Authorized, PCI-DSS compliant payment gateways to securely process online transactions.
• IT & Cloud Infrastructure: Secure cloud hosting, email delivery gateways, and database management providers bound by strict non-disclosure and confidentiality obligations.
• Legal Obligations: When required by applicable Indian law, court order, or governmental authority to comply with legal processes.

4. Cookies and Tracking Technologies

We use standard cookies, web beacons, and session identifiers to:

• Keep track of items in your shopping bag and wishlist.
• Remember your site preferences and secure login sessions.
• Analyze website traffic and understand user behavior to optimize site performance and loading speeds.

You can disable cookies through your browser settings; however, disabling cookies may prevent certain critical eCommerce features (such as the shopping bag and checkout) from functioning correctly.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards—including 256-bit SSL encryption, firewall protection, and restricted administrative access controls—to protect your personal information against unauthorized access, loss, or misuse. However, no data transmission over the Internet can be guaranteed 100% secure.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, satisfy statutory, tax, or accounting requirements, and resolve potential disputes or warranty claims related to your orders.

7. Your Privacy Rights

Depending on applicable laws, you hold the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate, outdated, or incomplete information.
• Deletion: Request the deletion of your personal account data, subject to legal or transactional retention requirements.
• Opt-Out: Unsubscribe from promotional announcements via the “Unsubscribe” link at the bottom of any marketing email or by notifying our support team.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external third-party websites or services (e.g., social media platforms, courier tracking portals). We are not responsible for the privacy practices, content, or policies of those external websites.

9. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our operational practices, regulatory updates, or applicable laws. Any updates will be published on this page with an updated “Last Updated” date.

10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or how your data is handled:

• Business Name: SVS Collections
• Email: [email protected]
• Address: 3-3-632/9, Gayatri Nagar, Nizamabad, Telangana, India
• Phone: 9030000205