Return & Replacement Policy

1. Eligibility for Return

A return or replacement request is valid only if:

• The item arrived physically damaged, broken, or defective.
• The claim is submitted within 48 hours (up to 3 days) of delivery.
• The item is unused, in its original packaging, with all original tags, accessories, and documentation intact.

2. Required Proof of Damage

To qualify for a claim, you must provide clear documentation:

• Order number and date of delivery.
• Clear photographs or a short continuous unboxing video showing the outer shipping box, the shipping label, and the specific damage or defect on the product.
• Please note: Requests submitted without clear visual proof cannot be processed.

3. How to Submit a Claim

1. Email our support team at [email protected] with the subject line: Damaged Item Claim - Order #[Your Order Number].
2. Attach the required photos/videos along with a brief description of the issue.
3. Our quality assurance team will review and respond to your claim within 1–2 business days.

4. Resolution (Replacement or Refund)

• Replacement: If approved, a replacement unit of the item will be dispatched at no extra cost to you.
• Refund: If the item is out of stock or cannot be replaced, a full refund will be issued to your original payment method within 5–7 business days.
• Return of Damaged Goods: In some cases, our team may provide a prepaid return courier pickup to inspect the damaged unit before issuing a resolution.

5. Exclusions

We do not honor claims if:

• The damage occurred due to misuse, mishandling, washing, or improper storage after delivery.
• The claim was submitted after the reporting window has expired.
• The issue pertains to normal wear and tear or minor handcrafted variations inherent to authentic handloom textiles.